Customer Satisfaction
At Crosley Radio, we stand behind the quality of our product. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, you may exchange it or return it for a refund (less s/h) within 30 days. Simply follow the instructions below.

Returns and Exchanges
Should you decide, you may return any item purchased through our web store within 30 days with proper order confirmation. Shipping fees are non-refundable. To return an item, please contact our offices M-F 9am-4pm EST at 502.583.4246 to request an RA (Return Authorization) number. You will need to supply your name, item purchased, order confirmation number, and reason for return.

Once an RA (Return Authorization) Number has been assigned, place the merchandise in the original packaging materials and send postage paid to:

Crosley Radio (Returns Dept)
2001 Production Drive
Louisville, KY 40299

Note – your returned goods MUST be clearly marked with your RA number, as well as include the following supporting information in order to properly process your request – name, order confirmation number,

Pending receipt of the merchandise, and a full inspection, a refund (or credit) will be issued to you for the value of the item including any applicable taxes. Important: Shipping fees are non-refundable.

Technical Support Request
If you would like a technical support representative to contact you, please click here.

Parts Request
If you would like to request a part for your Crosley Product, please click here.

Product Warranty
For Product Warranty Registration here.

Webstore Support
If there are any issues regarding your online shopping experience, please email us at webstore@crosleyradio.com.

Methods of Payment
We currently accept MasterCard, Visa and American Express.

Taxes
Taxes are calculated based on cart total for each shipping address and the state to which the item(s) are being shipped. Taxes will be charged on items shipped to addresses within the state of Kentucky.

Delivery
Delivery charges are based on the total weight of the merchandise shipped to each address. Typical delivery is through UPS, however some smaller items may be shipped through United States Postal Service or US Mail. Typical delivery or transit times are between 5-10 business days from the date your order is shipped. Rush delivery service is available - please call 1.866.CROSLEY for more information on expedited orders.

Orders Outside the Contiguous US
We do offer delivery outside of the contiguous U.S. If you are inquiring about deliveries to Canada, Puerto Rico, Hawaii, Alaska, please call 1.866.CROSLEY for more information.

Security
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. For more information about SSL, visit the Thawte Web Site. Please note: email is not encrypted and is not considered a secure means of transmitting credit card information. If you prefer not to order online, you can place your order by phone 24 hours a day at 1.866.CROSLEY.