CUSTOMER SERVICE

The initial set up instructions are available in your manual. If you need additional assistance, please contact us at 1-866-CROSLEY or submit a support request here.

Routine maintenance can help you get the most out of your Crosley product and keep it working longer. Check out our use and care recommendations here.

Make sure you have the correct speed selected for the record you are playing. Keep in mind, some new 33 sized records play at 45 speed. Adjust the pitch control switch. Check the belt, see below for a video tutorial. If this does not help or you don’t see a video for your unit, please contact us at 1-866-CROSLEY or submit a support request here.

Please follow our Turntable Belt Setup Guide. If you need additional assistance, please contact us at 1-866-CROSLEY or submit support request here.

Please follow our Turntable Belt Setup Guide. If you need additional assistance, please contact us at 1-866-CROSLEY or submit support request here.

Make sure to remove the white protective needle cover from the end of the tone arm. Make sure the red or white plastic needle was not removed when the protective cover was taken off. If this doesn’t help, please contact us at 1-866-CROSLEY or submit support request here.

Please follow our Bluetooth Input Guide. If you need additional assistance, please contact us at 1-866-CROSLEY or submit a support request here.

Please follow our Bluetooth Output Guide. If you need additional assistance, please contact us at 1-866-CROSLEY or submit a support request here.

Make sure to remove the white protective needle cover from the end of the tone arm. Make sure the red or white plastic needle was not removed when the protective cover was taken off. Adjust the volume to a higher level. Make sure your speakers are hooked up properly. If this doesn’t help, please contact us at 1-866-CROSLEY or submit a support request here.

Please follow our Speaker Wire Setup Guide. If you need additional assistance, please contact us at 1-866-CROSLEY or submit a support request here.

First, determine whether your setup requires a preamp. Most Crosley turntables include a built-in preamp, so an external one isn’t necessary unless you’re aiming for a specific sound quality upgrade. Only certain models have the option to turn the preamp off; refer to your manual to verify this option. When connecting speakers, ensure they are either self-powered (active speakers) or connected through an external amplifier or receiver if they are passive. Refer to the information below that matches your specific setup for detailed guidance. If you need additional assistance, please contact us at 1-866-CROSLEY or submit a support request here.

Make sure all your cables are hooked up and functional. Ensure you have a preamp or amp hooked up if using as Phono or self-powered speakers if using as Aux (determined by plug-ins on back). If you are using Line Out on your Crosley, you need to use the Line In or Aux In on your receiver or self-powered speakers. If you are using Phono Out on your Crosley, make sure you are using a preamp or use the Phono In on your amplifier. If you are still having problems, please contact us at 1-866-CROSLEY or submit a support request here.

Please use our Counterweight Setup Guide to set your counterweight. If you still have problems, please contact us at 1-866-CROSLEY or submit a support request here.

Make sure that the tone arm clip is undone. Make sure the twisty tie that comes on it has been removed. If you still have problems, please contact us at 1-866-CROSLEY or submit a support request here.

If you have recently purchased a replacement power adaptor from a third party, it could have the wrong polarity for your turntable. If you are using the power adaptor the unit came with, it may need to be replaced. Please contact us at 1-866-CROSLEY or submit a support request here.

Each unit has an information sticker on it that provides the output for the power cord required as well as the needle it takes. Please ensure the power cord you use matches this sticker or you risk internal damage to the unit. If it is still not working, check that the power cord is plugged in all the way and move it directly into a wall outlet rather than a power strip. If you need additional assistance, please contact us at 1-866-CROSLEY or submit a support request here.

First, make sure your CD is a clean and scratch-free CD with no extra data on it. It won’t play correctly if it has pictures or videos on it. Then, put your CD in label side up so the eye can read it properly. If it still doesn’t work, you can try a cleaner CD meant to clean the eye that reads the disc.