FAQ'S

If you need additional assistance, please contact Audioengine directly at 1-855-845-5525 Monday through Friday 8AM-5PM CST or submit a support request here.

Please visit here to view Audioengine return policy.

Please visit here to view Audioengine warranty policy.

Audioengine products are excluded from all promotional offers and discount codes.

Crosley can only issue full replacements on damaged items purchased directly through us. If this was purchased through a different retailer, please utilize that retailer’s return policy. If you are no longer within the retailers return period or this was purchased directly from Crosley, please contact us at 1-866-CROSLEY or submit a support request here.

All our electronic products have a one-year limited warranty. Please view our Warranty Policy here.

Please visit here to view our return policy.

There is a one-year limited warranty on our electronics products that specifically covers these kinds of issues. Please call our consumer support hotline at 1-800-815-4796 or submit a support request here. We are available Monday through Friday between the hours of 8 am and 6 pm EST.

Currently, replacement parts are available for some products. For availability and pricing please contact our consumer support hotline at 1-866-CROSLEY or submit a support request here. We are available Monday through Friday between the hours of 8 am and 6 pm EST.

Crosley offers free ground shipping for all items. Free shipping is valid on standard ground shipping for orders with delivery addresses in the Continental U.S. only. Orders shipped to addresses in Canada will be charged standard shipping rates and may be subject to additional shipping fees, taxes or duties. Shipping not available for Hawaii, Alaska, Puerto Rico, international delivery addresses or U.S. territories, and APO/FPO addresses. Any orders to addresses in Hawaii, Alaska and Puerto Rico will be cancelled and refunded. Offer does not apply to previous orders and is subject to change without notice. All shipping charges are non-refundable.

All orders are shipped via ground shipping. Orders will be shipped via major mail carriers, including UPS, FedEx, and the United States Postal Service. We are unable to provide the option to select your carrier of choice.

We currently offer a 2 Day Shipping option operated by FedEx at a cost, which aims to offer delivery within two business days. No refunds will be given due to delays or issues with FedEx’s stated delivery times. All shipping charges are non-refundable. Please note order processing can take 1-3 business days.

Typically, orders are processed within 1-3 business days, then take 3-8 business days to ship to your address. These are estimates only. Actual shipping time frames are determined by the method of shipment, specific carrier, and transit time to your area. We are unable to control delays due to inclement weather, shipping damage or carrier related reasons.

We strive to fulfill your order as quickly as possible, which is usually between 1-3 business days. Once an order has been processed, unfortunately it is not possible to make changes. This includes changes to the delivery address. If you would like to cancel an order, please contact our Customer Support Team as soon as possible at webstore@crosleybrands.com or call 1-866-CROSLEY Monday - Friday from 8am to 6pm EST, excluding Holidays.